1. Information about us

1.1. We operate the website www.kitchenlink.co.uk we are Kitchen Link LIMITED, a company registered in England and Wales under company number 14649128 and with our registered office at Oakdene Farm, Whinwhistle Road, Romsey, Hampshire, England, SO51 6BH.

1.2. Our trading name is kitchenlink.

2. Your status

By placing an order through our portal, you warrant that:

By placing an order, you confirm that:

  1. You are a business (including a sole trader or partnership) acting in the course of trade, profession or business;
  2. You have authority to bind the business entity on whose behalf you are placing the order; and
  3. You have provided accurate and complete order and delivery information.

3. Samples, quotations & telephone assistance

3.1. We may, on our site or on request, provide to you samples, descriptions and/or drawings of the Products or advertising catalogues or brochures, these are produced solely to provide you with an approximate idea of the Products they describe. They are not provided to give an indication of the quality, size, colour or description of the Products which are for sale on our site.

3.2. Samples are subject to a small charge which will be notified to you at the time the sample is requested.

3.3. All prices quoted for the Products are given on the basis that a binding contract shall only come into existence in accordance with clause 4. All prices quoted period of 7 calendar days from its date of issue unless we notify you in writing that we have withdrawn it during this period.

4. How the contract is formed between you & us

4.1. After placing an order, you will receive an e-mail from us confirming that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Product(s) subject to these terms and conditions. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been scheduled with a delivery date (Order Acknowledgement). The Order Acknowledgement will include an order number, please quote this order number in all subsequent correspondence between us. The contract between us (Contract) will only be formed when we send you the Order Acknowledgement.

4.2. The Contract will relate only to those Products whose dispatch we have confirmed in the Order Acknowledgement. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Order Acknowledgement.

5. Our status

5.1. Please note that some of the Products belong to third party sellers. In some cases, we accept orders as agents on behalf of those third-party sellers. The resulting legal contract is between you and that third party seller and is subject to the terms and conditions of that third party seller, which they will advise you of themselves. You should carefully review their terms and conditions applying to the transaction.

5.2. We shall not be liable for any losses that result from the failure of third-party Products to perform or where such Products are defective. We will however, transfer to you such rights as we have against such third-party sellers and, so far as we are able, without incurring any costs, we will assist you in rectifying the situation with the third-party supplier.

5.3. We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that Products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third-party seller. We will notify you when a third party is involved in a transaction, and we may disclose your personal information related to that transaction to the third-party seller.

6. Rights

Orders placed by business customers are non-cancellable and non-refundable once accepted by us, except with our express written agreement. Where we agree to accept a cancellation, you will indemnify us in full against all costs, losses (including loss of profit), and expenses incurred.

7. Availability & delivery

7.1. We will use all reasonable endeavours to fulfil your order between or on the delivery dates set out in the Order Acknowledgement or, if no delivery date is specified, then within a reasonable time of the date of the Order Acknowledgement, unless there are exceptional circumstances and the delivery is affected by factors beyond our control.

7.2. In certain circumstances where Products are provided by third party sellers, they are responsible for delivery of those Products. We shall not be liable for any delay or failure of delivery in these circumstances and the provisions of clauses 5.1 and 5.2 apply.

7.3. Delivery dates are not guaranteed, and we will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you.

7.4. If you fail to take delivery of an order on the specified delivery date, we will notify you that the products are ready for delivery, or we cannot deliver due to your failure to provide relevant instructions, access issues, documents, licenses or authorisations then, except where this failure is caused by our failure to comply with these terms and conditions or by an event beyond your control:

  • 7.4.1. we will store the Goods until delivery takes place and may charge you a reasonable sum currently £20 a day to cover expenses and insurance;
  • 7.4.2. we shall have no liability to you for late delivery; and
  • 7.4.3. where delivery has taken place as agreed but we were unable to leave the Products we will have the right to any additional delivery charges if you require a further delivery at a later date.

7.5. If you have not taken delivery of the Products within two weeks of our notifying you that they are ready, we may, after giving you reasonable prior notice in writing, dispose of part or all of the Products.

7.6. If we are not able to deliver the whole of the order at one time due to operational reasons or shortage of stock, we will deliver the order in instalments. We will not charge you extra delivery costs for this. If you ask us to deliver the order in instalments, we may charge you extra delivery costs. Each instalment shall constitute a separate Contract. If we are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.

7.7. Upon delivery of the Products, you are responsible for inspecting the Products and reporting to us within 14 days of any alleged defect, fault, error or missing component before the Products are used or fitted. We shall have no liability for any claim in respect of an alleged defect, fault or error which would be apparent on inspection before use or fitting.

7.8. You may find that you need to add items to your kitchen order, for example if you have extended your kitchen or if you have missed something. Whilst we will endeavour to keep lead times to a minimum, please be aware that a standard lead time may apply. These lead times can be found in your portal.

7.9. For the safety of our delivery drivers, we require them to wear safety footwear when delivering your kitchen. Please make any necessary arrangements to protect your flooring, prior to your kitchen arriving.

8. Risk & title

8.1. The Products will be your responsibility from the time of delivery.

8.2. Title to the goods shall remain with us until we receive full payment for all goods supplied, including any interest or late charges. Risk in the goods shall pass on delivery.

9. Price & payment

9.1. The price of the Products and our delivery charges will be as quoted on our site and through our KBB portal, except in cases of obvious error.

9.2. Product prices & delivery charges include VAT.

9.3. Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Order Acknowledgement.

9.4. Our site contains many Products, and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.

9.5. If the pricing error is obvious and unmistakeable and could have been reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.

9.6. Payment for all Products must be by credit or debit card. We accept all major credit and debit cards including American Express.

9.7. Any amendments to orders that require an additional payment will be taken from the card details originally provided. If we are unable to do so, we will contact you for the additional payment.

10. Trade accounts & Credit terms

10.1 Trade accounts are made available solely for business use and are subject to our approval at our absolute discretion. The customer warrants that all information provided in connection with the trade account application is accurate, complete, and up to date. Kitchenlink reserves the right to vary, suspend or withdraw trade account facilities at any time without notice.

10.2. Where credit facilities are granted, all invoices shall be payable in full within 30 days from the end of month, unless otherwise agreed in writing by kitchenlink. The granting of credit facilities does not constitute a commitment to provide credit indefinitely, and kitchenlink may review, vary, or withdraw credit terms at any time.

10.3. In the event of late payment, kitchenlink shall be entitled to charge interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, as amended, or any subsequent legislation. Interest shall accrue daily from the due date until payment in full, both before and after judgment.

10.4. The Customer shall indemnify kitchenlink in respect of all reasonable costs, charges, and expenses (including legal fees) incurred in the collection of any overdue amounts. Kitchenlink may, at its discretion, suspend or cancel further deliveries or services under any contract until all outstanding sums (including interest and costs) are paid in full.

11. Vetting

11.1. All applications for trade membership are subject to Kitchenlink’s vetting and approval process, which may include verification of business credentials, references, and credit checks.

11.2. kitchenlink reserves the right to accept or reject any application at its absolute discretion without obligation to provide reasons.

11.3. By applying for membership, the Customer warrants that all information provided during the application process is true, complete, and accurate. Providing false or misleading information may result in immediate termination of membership and trade account privileges without refund of any fees paid and immediate payment required of remainder of membership.

11.4. kitchenlink may conduct ongoing compliance checks and request updated documentation at any time during the membership term. Failure to provide such information when requested may lead to suspension or termination of membership.

11.5. kitchenlink reserves the right to suspend or revoke membership immediately where the Installer:

  1. fails to maintain professional and ethical standards,
  2. is the subject of repeated complaints or substantiated poor performance, or
  3. receives an average customer rating of less than 3 out of 5 stars through the kitchenlink platform or verified feedback mechanisms.

11.6. Membership revoked under clause 11.5 shall be non-refundable and immediate payment required of remainder of membership, and kitchenlink shall have no liability for any loss of business, reputation, or consequential losses arising from termination.

12. Membership Fees

12.1. Membership with kitchenlink is mandatory for all trade customers and is a condition of opening and maintaining a live profile with kitchenlink

12.2. The Membership Fee is £259 per month (inclusive of VAT) and shall be payable by the Customer via Continuous Payment Authority (CPA) using the payment method provided at the time of registration.

12.3. Membership is granted for a minimum term of 12 months and will automatically renew for successive 12-month periods unless Kitchenlink receives written notice of cancellation no later than 30 days prior to the renewal date.

12.4. The Membership Fee is non-refundable under any circumstances, including early termination or non-use of services. Once accepted into membership, the Customer may not cancel or terminate the agreement prior to the end of the minimum term.

12.5. Failure to maintain valid payment details or to pay the Membership Fee when due may result in suspension or termination of trade account privileges and associated services without liability to kitchenlink.

12.6. kitchenLink reserves the right to vary the Membership Fee or membership terms at renewal by providing no less than 30 days’ prior written notice. Continued membership beyond the renewal date shall constitute acceptance of such changes.

12.7. In the event of non-payment or cancellation in breach of these Terms, Kitchenlink reserves the right to recover all unpaid Membership Fees for the remainder of the minimum term, together with any reasonable costs and expenses (including legal and debt recovery fees) incurred in enforcing its rights under this agreement.

13. Our refunds policy

13.1. It is advisable when returning any item(s) to us you cover with the appropriate additional insurance to cover the total item(s) value. If this additional cover isn’t applied to item(s) that are returned to us we cannot be held responsible for any damage that may occur in transit by the carrier.

13.2. Goods may only be returned with our prior written authorisation. Any return may be subject to a restocking charge of up to 50%, and must be returned at your cost in unused, resalable condition. Refunds, if applicable, will be processed within 30 days of approval.

13.3. If you return the Products to us because you consider that the Product is defective, or in circumstances where you notify us the Products are defective and we agree to collect them from you on a date agreed between us or we ask you to return the Products to us at our cost or we agree that you can provide suitable photographic evidence, we will examine the returned Product or evidence as appropriate and will notify you:

  • 13.3.1. that we will provide you with a full or partial refund via e-mail within a reasonable period of time; or
  • 13.3.2. replace the Products; or
  • 13.3.3. repair the Products.

13.4. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will, where we agree a refund, refund the price of a defective Product in full, any applicable delivery

13.5. These terms and conditions will apply to any repaired or replacement Products we supply to you.

13.6. Non-returnable products:

  • 13.6.1. Kitchens Units as these are make bespoke to your order;
  • 13.6.2. Items supplied with a rigid unit, such as but not limited to handles, hinges & draws
  • 13.6.3. Colour matched doors, cornices, plinths, pelmet & decorative items;
  • 13.6.4. Any items made as a special request, such as but not limited to custom panels;

14. Warranty

14.1. We warrant that the Products shall conform in all material respects to the agreed specification on delivery and be inclusive of a lifetime warranty provided by kitchenlink, refer to 14.5 for further information. This warranty excludes any defects arising from:

  1. misuse, improper installation, or neglect;
  2. unauthorised modification or repair;
  3. your failure to follow our instructions.

14.2. This warranty does not apply to any defect in the Products arising from:

  • 14.2.1. fair wear and tear;
  • 14.2.2. wilful damage, accident or negligence by you or any third party;
  • 14.2.3. if you use the Products in a way that we do not recommend;
  • 14.2.4. your failure to follow our instructions;
  • 14.2.5. any alteration or repair you carry out without our prior written approval; or
  • 14.2.6. any incorrect instructions or plans submitted by you on our site to enable us to provide the Products.

14.3. Our site is provided on an “as is” basis and we make no representations or warranties of any kind in respect of our site, including, without limitation, any warranties relating to accuracy or completeness of our site or suitability of the information provided.

14.4. Except as expressly set out in these Terms, all warranties, conditions, and other terms implied by statute or common law (including, without limitation, any implied warranties of satisfactory quality or fitness for purpose) are, to the fullest extent permitted by law, excluded.

14.5. For further information regarding clause 11 please refer to specific Warranty document found on the website

15. Our liability

15.1. Subject to clause 15.4, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and, subject to clause 15.2, any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

15.2. Subject to clause 15.4, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories even if such losses result from our deliberate breach:

  • 15.2.1. loss of income or revenue;
  • 15.2.2. loss of business;
  • 15.2.3. loss of profits;
  • 15.2.4. loss of anticipated savings;
  • 15.2.5. loss of data; or
  • 15.2.6. waste of management or office time.

However, this clause 15.2 will not prevent claims for loss of or damage to your physical property that are foreseeable or any other claims for direct loss that are not excluded by categories 15.2.1 to 15.2.6 inclusive of this clause 15.2.

15.3. The Products are supplied for business use and it is your responsibility to ensure their suitability for your intended purpose. We accept no liability where the Products are used for purposes for which they were not designed or intended.

15.4. Nothing in this agreement excludes or limits our liability for:

  • 15.4.1. death or personal injury caused by our negligence;
  • 15.4.2. fraud or fraudulent misrepresentation;
  • 15.4.3. any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  • 15.4.4. defective Products under the Consumer Protection Act 1987; or
  • 15.4.5. any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

15.5. Where you buy any Product from a third-party seller through our site, the seller’s individual liability will be set out in the seller’s terms and conditions.

15.6. You are responsible for installing the Products in your chosen property and we will not be responsible for any damage caused to the Products or the property arising during the course of installation.

15.7. Where kitchen unit carcasses are ordered by you and manufactured to your specific measurements, we accept no liability where you have failed to allow adequate room for ventilation or ordered incorrect sizes.

15.8. Any kitchen design plans, drawings, or layouts created by the Installer using the kitchenlink planner or related tools are prepared at the Installer’s own discretion and risk. Such plans are for illustrative purposes only and may not accurately represent all dimensions, specifications, or finishes.

15.9. It is the sole responsibility of the Installer to ensure the accuracy of all measurements, product selections, quantities, styles, finishes, and pricing prior to placing an order on behalf of their customer.

15.10. kitchenlink accepts no liability for any errors, omissions, or inaccuracies in designs prepared by the Installer or for any consequences arising from reliance on such plans. All orders must be carefully checked and verified by the Installer before submission.

16. Import duty

16.1. If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

16.2. Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

17. Written communications

17.1. Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

17.2. You agree that any notices and other communications may be delivered electronically to the contact details provided by your business at the time of order or account creation.

18. Bespoke Panels

18.1. Our site allows you to provide your own specific measurements and specifications, it also provides you with the opportunity to send to us any special requirements or instructions you may have. Please ensure all of these are completed fully and accurately as we shall not be liable for any defects or incorrect Products delivered as a result of your failure to provide correct information to enable us to deliver the Products in accordance with the Contract.

18.2. You cannot cancel, return or obtain refunds for items that are made to your own specification or size (Unless manufactured incorrectly by our supplier). It is essential that you are happy with panel sizes prior to confirming/paying for the order online on our website.

19. Cancellation by us

19.1. We reserve the right to cancel the Contract between us if:

  • 19.1.1. we or our suppliers have insufficient stock to deliver the Products you have ordered, or such Products have been discontinued;
  • 19.1.2. we do not deliver to your area; or
  • 19.1.3. one or more of the Products you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our supplier.

19.2. If we do cancel your Contract, we will notify you by e-mail and will re-credit your account by any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be liable to pay any additional compensation for disappointment suffered.

19.3. When we or our suppliers have insufficient stock to deliver the Products you have ordered or such Products have been discontinued we reserve the right to provide substitute Products to you of the equivalent quality, price & style at our discretion instead of exercising our right to cancel in condition 19.1 above.

20. Notices

All notices given by you to us must be given to kitchen link at our address set out above or by email to hello@kitchenlink.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 17 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

21. Transfer of rights & obligations

21.1. The contract between you and us is binding on you and us and on our respective successors and assignees.

21.2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

21.3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

22. Events outside our control

22.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

22.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • 22.2.1. strikes, lock-outs or other industrial action;
  • 22.2.2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • 22.2.3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • 22.2.4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • 22.2.5. impossibility of the use of public or private telecommunications networks;
  • 22.2.6. the acts, decrees, legislation, regulations or restrictions of any government; and
  • 22.2.7. pandemic or epidemic.

22.3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

23. Waiver

23.1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

23.2. A waiver by us of any default will not constitute a waiver of any subsequent default.

23.3. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 17 above.

24. Severability

If any court or competent authority decides that any of the provisions of these terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

25. Entire agreement

25.1. This agreement constitutes the entire agreement between the parties. You acknowledge that you have not relied upon any representations, warranties, or promises not expressly set out in these terms. All warranties and conditions implied by statute or common law are excluded to the fullest extent permitted by law.

25.2. We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them. Any changes to the specification of the Products or variations to the contract or these terms and conditions that you agree with our authorised employees or agents will only be binding if recorded in writing and signed by a director of the company.

25.3. Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

25.4. Nothing in this clause limits or excludes any liability for fraud.

25. Our right to vary these terms & conditions

25.1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

25.2. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions).

26. Law & jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

27. Third party rights

A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

28. Email & SMS Communications

28.1. By providing your contact details, you consent to us contacting you with relevant order updates.

28.2. We may also contact you with promotional offers of which you may opt out at any time. Marketing to business addresses will comply with applicable data protection laws.

29. Minimum order value

29.1 We have a minimum complete order value of 3 complete units. Any complete order under 3 units will be subject to a £50.00 order charge.

29.2 Small orders for extras for existing kitchen orders and door samples can still be ordered through the portal and do not constitute the additional charge