Effective Date: 27th July 2025

kitchenlink (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

1.1. kitchenlink provides products and services related to kitchen design and installation. For data protection purposes, we act as a Data Controller for personal data you provide. Our registered office address is: Oakdene Farm, Whinwhistle Road, Romsey, Hampshire, England, SO51 6BH.

1.2. Our email is hello@kitchenlink.co.uk

2. Personal data we collect

2.1. We may collect the following personal data:

  • Identity and Contact Details: Name, address, email, phone number
  • Account Information: Username, password
  • Payment Details: For processing orders or membership (securely processed by third-party payment providers)
  • Order History and Preferences
  • Communications: Emails, support messages
  • Technical Data: IP address, browser type, device, cookies
  • Marketing Preferences

3. How we collect personal data

3.1. When you register on our website

3.2. When you place an order or make a payment

3.3. When you contact us by email or phone

3.4. Automatically through cookies when you use our site

4. How we use personal data

4.1. We use your personal data for:

  • Processing orders and payments
  • Delivering products and services
  • Managing your account and providing customer support
  • Sending updates about your order or account
  • Marketing communications (if you consent)
  • Improving our website and services
  • Compliance with legal obligations

5. Legal basis for processing

5.1 We process your data under:

  • Contract: To fulfil your purchase or service request
  • Consent: For marketing communications and non-essential cookies
  • Legal Obligation: To comply with tax and regulatory requirements
  • Legitimate Interest: For fraud prevention and website security

6. Marketing and consent

6.1. We only send marketing emails or SMS if you have given explicit consent. You can withdraw consent at any time by clicking “unsubscribe” in our emails or contacting us at hello@kitchenlink.com

7. Cookies and tracking

7.1. We use cookies for site functionality and analytics. Non-essential cookies (including those for advertising and analytics) will only be placed on your device if you give consent via our cookie banner. You can manage your preferences at any time.

8. Sharing your data

8.1. We only share your data with trusted third parties:

  • Payment processors (for secure transactions)
  • Delivery and logistics providers
  • IT hosting and support services

We never sell your personal data.

9. International transfers

9.1. If your data is transferred outside the UK, we ensure safeguards (e.g., Standard Contractual Clauses) are in place.

10. Data Retention

10.1. We keep your data only as long as necessary to fulfil our obligations or as required by law (e.g., 6 years for financial records).

11. Your rights

10.1. You have the right to:

  • Access your data
  • Correct inaccurate information
  • Request deletion (subject to legal obligations)
  • Withdraw consent for marketing or cookies
  • Object to certain processing
  • Data portability

To exercise your rights, contact us at hello@kitchenlink.co.uk

12. Data Security

12.1. We use industry-standard security measures to protect your personal data from loss, misuse, and unauthorised access.

13. Complaints

13.1. If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

14. Contact us

14.1 If you have any questions about this privacy policy, contact us at hello@kitchenlink.co.uk